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MONSTERPIN PRIVACY STATEMENT




This is the privacy statement of MONSTERPIN INFORMATION EXCHANGE, INC. (“MONSTERPIN”) a British Columbia company and as such this privacy statement details how MONSTERPIN collects and uses of personal information in accordance with the Canadian federal privacy laws.

MONSTERPIN wants its privacy statement meets the highest commercial standards. By displaying the TRUSTe trustmark, http://www.monsterpin.com has agreed to have its privacy practices reviewed by TRUSTe.

 
  1. What personally identifiable information MONSTERPIN collects.
2. What personally identifiable information third parties collect through the Web site.
3. What organization collects the information.
4. How MONSTERPIN uses the information.
5. With whom MONSTERPIN may share user information.
6. What choices are available to users regarding collection, use and distribution of the information.
7. What types of security procedures are in place to protect the loss, misuse or alteration of information under MONSTERPIN control.
8. How users can correct any inaccuracies in the information.
 

If users have questions or concerns regarding this statement, they should first contact DIETRICH WEDEGAERTNER by the following email dietrich@monsterpin.com.

If a user does not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/watchdog.html). TRUSTe will serve as a liaison with the Web site to resolve users concerns.

Information Collection and Use

Information Collection
MONSTERPIN is the sole owner of the information collected on http://monsterpin.com including all sub-domains.  MONSTERPIN collects personally identifiable information from our business users and end users at several different points on our Web site.

End User Password
In order for end-users to use some aspects of this Web site, the end user is assigned a unique identifiers such as a login and password.  The username is not related to their email address and we do not send out usernames and passwords via email.  We use this login and password to track the activities of end-users and to contact the end user about services on our site for which he/she has expressed interest.

Registration
In order to use this Web site, a business and student user must first complete the registration form.  During registration a business user is required to give contact information such as business name, business address and email address. We use this information to contact the business user to verify their contact information and for the purposes of setting up a client account and forwarding our business client agreement thereby allowing the business end user to access services on our site for which he/she wishes to participate.  The business user is also assigned unique identifiers such as, username and password in order to fully utilized our site.
 

Billing
For billing purpose, we request the following information, (m) refers to mandatory; (o) refers to optional information.  The decision by users not to complete the optional information may affect their full usability of the Monsterpin Website.

For Business User:

  • verification information
    • business name (m)
    • business phone number (m)
    • business contact person (m)
    • business e-mail address(m)
    • billing address(m)
  • public information
  • store/service outlet location (o)
  • hours of service (o)
  • photo/logo (o)
  • store description(o)

Community User

  • verification information
    • name(m)
    • campus community e-mail address (m)
  • optional information
    • date of birth(o)
    • course taken (o)
    • gender (o)
    • photo(o)
    • personal website(o)

We do not collect or request social insurance or social security numbers and do not retain credit card information on its database.  Contact information, such as business address and email address from the business user and financial information, such as credit card number and expiration date are used for is used for billing purposes and if we have trouble with billing, the information is used to contact the user.

Information Use
We collect and use the information to facilitate the services requested by the user, to improve the services and features of the Web site, to customize our services on the Web site to make the users’ use of the Web site more effective and efficient, to resolve disputes, to troubleshoot problems and enforce this privacy statement. We automatically track certain information based on the user’s use of our Web site.  We use this information to do internal research on our user’s demographics, interests, and behaviour to better understand the users and our community.  We track information regarding the URL that the user came from (whether from our site or not), which URL the user may go to next (whether this URL is on our site or not), what browser is being used and the user’s IP address.

We use information to improve our marketing and promotional efforts, to improve our content and product offerings, and to customize our site’s content, layout and services to better meet the needs of users.

We collect and use information from messages, users who chose to post in our Discussions, Classifieds, or Education area.  We also collect and use personal correspondence, such as emails or letters, or if other users or third parties send correspondence about your activities or postings on the Web site.

We collect and use information if users register for Monsterpin or another web site or use a web site providing a service for Monsterpin’s Web site that helps facilitate a user’s activity on Monsterpin and that web site may provide personal information about you and your transactions back to Monsterpin.  Monsterpin does not sell any information collected from users to other third parties.

We create user accounts to tailor the information displayed to each individual user and as applicable to the business and community users. We collect user specific information from our community users use of our classifieds, education and discussion areas, coupon and discount programs and banner sections and categorize and display such information to other users through the member query and view features of our database.

The Monsterpin Website has specific sections available to all users and other specific sections that may be accessed by members only.
 

Public Forums Disclaimer
This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Profile
We store information that we collect through cookies, log files, and/or third parties to create a profile of our users.  A profile is stored information that we keep on individual users that details their viewing preferences.  Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.

Throughout the site, the user is identified by their user ID.  Other MONSTERPIN community members will be able to see any of another user’s “Profile” information, unless the user chooses to hide it from the community.  If the user selects his/her email address as their User ID, the user will disclose their email address to other users and third parties.   As a result, other users or third parties may send the user unsolicited email and be able to personally identify your public activities on our site.  We do not use robot exclusion hardware and therefore, others may illegally attempt to automatically collect a user’s email address from our site.  We also provide a number of ways to allow other users to find out more about you and your site activities, such as our “Member Search function”.

Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while a user is on our site.  We use both session ID cookies and persistent cookies.  For the session ID cookie, once users close the browser, the cookie simply terminates.  A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

We use cookies on certain pages of our site to help analyze our Web site flow, measure promotional effectiveness and promote trust and safety.  We offer certain features that are available through the use of a cookie.  We also use cookies to allow you to enter your password less frequently during a session.  Cookies may also be used  in the future to help us provide information that is targeted to your interests..  Most cookies are “session cookies”, meaning that they are automatically deleted from your hard drive at the end of a session.  A user is always free to decline our cookies if their browser permits, although in declining a cookie, you may not be able to use certain features of our Web site and you may be required to re-enter your password more frequently during a session.

Some of our business partners may use cookies on our site, for example advertisers.  However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.

Third Party Advertising
We do not do any external advertisement.  We do not aggregate (gather up data across all user accounts) information and provide information in a non-personally identifiable manner to advertisers and other third party for promotional purposes.

This privacy statement covers the use of cookies by http://monsterpin.com only and does not cover the use of cookies by any advertisers.

Log Files
Like most standard Web site servers we use log files.  This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use.  IP addresses, etc. are not linked to personally identifiable information.  IP addresses are tied to personally identifiable information to enable our Web-based service.  We use a tracking utility called Awstats to track and interpret log files and to analyze user movement.

Clear Gifs (Web Beacons/Web Bugs)
We do not employ the use of Clear Gifs.

Communications from the Site

Special Offers and Updates
We send all new members a welcoming email. Established members will occasionally receive information on products, services, special deals, and in a monthly newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications (an user can opt out of the newsletter in our “profile” section.)

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. (Please see the Choice and Opt-out sections of the Monsterpin Website to opt out of receiving these types of communications)

Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement.  For instance, if our service is temporarily suspended for maintenance we might send users an email.  Generally, users may not opt-out of these communications, though they can deactivate their account.  However, these communications are not promotional in nature.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Sharing of Personal Information with Third Parties
We do not sell, share, rent, or otherwise share your personal information with third parties.

Third Party Intermediaries
We use an outside credit card processing company – beanstream.com  to bill users for goods and services. Beanstream.com processes payments for use, does not retain, store, share, store or use personally identifiable information including credit card information for any secondary purpose. Beanstream.com’s payment window appears on the Monsterpin Website.

Service Providers
We partner with other third parties such as UVSS ZAPcopy to provide specific services.  The user may need  to sign up to these particular services.  These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Business Transitions
In the event MONSTERPIN goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred.  Users will be notified via prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out
We do not use our users’ information for other purposes other than related to our site.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by following instructions given in the footer of the email or email us at support@monsterpin.com.

Links
This Web site contains links to other sites. Please be aware that we, MONSTERPIN, are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Surveys & Contests
From time-to-time our site requests information from users via internal or in-house  surveys or contests.  Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information.  The requested information typically includes contact information (such as name and shipping address) and demographic information (such as postal or zip code).  Contact information will be used to notify the winners and award prizes and shared with the contest and survey sponsors.  Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.  Users’ personally identifiable information is not shared with third parties as all surveys and contests are internal and or in-house.

Recommend Us
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. We will automatically send the friend a one-time email inviting them to visit the site. We store this information for the sole purpose of sending this one-time email and to track the success of our referral program.  The friend may contact us at support@monsterpin.com to request the removal of this information from our database.

Security
This Web site takes every precaution to protect our users’ information.  When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.  While on a secure page, such as a registration form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users’ information, not just the sensitive information mentioned above.  Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  Furthermore, ALL employees are kept up-to-date on our security and privacy practices. As well any time new policies are added, our employees are notified and or reminded about the importance we place on privacy, and what they can to do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, our servers are located in a access-controlled facility in Vancouver.  The servers are physically secured within a locked cabinet within the facility to ensure no unauthorized physical access.

If users have any questions about the security at our Web site, users can send an email to info@bluefiber.net  our hosting provider.
 

Supplementation of Information
In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.

Credit Card
We do not conduct credit card validation as all credit card processing for our products and services is undertaken by Beanstream.com.

ID Verification
In order to ensure the integrity of our business clients, we conduct a reverse phone number lookup to verify a business user’s identity.

Purchasing History
We do not combine information about the purchasing habits of our users with other third parties.
 

Enhancement of Marketing Profile
We do not currently purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as postal code, zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the going to the profile page or by emailing our Customer Support at admin@monsterpin.com

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We will use information in accordance with the privacy policy under which the information was collected. The posting of changes to the privacy statement shall be effective within 30 days.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.  However, if users deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.  In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:

Phone (250) 472 4320
Fax (250) 721 2322
Email support@monsterpin.com

Web site URL  http://www.monsterpin.com
 

 
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